Privacy policy

Privacy Policy

At Raez Body, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information, including data related to SMS and email marketing communications.

Information We Collect

Personal Information When you sign up for SMS and email communications, abandon your cart, make a purchase, create an account, or contact us, we may collect the following personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (e.g., credit card details)

  • Purchase history

  • SMS and email preferences and consent status

Non-Personal Information We may also collect non-personal information such as:

  • Browser type and version

  • Device type

  • IP address

  • Website usage data through cookies and similar technologies

  • Location data (if enabled on your device)

How We Use Your Information We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order status and customer service inquiries

  • Provide updates on our products, services, and promotions (if you have opted in)

  • Send SMS and email reminders for abandoned carts to improve your shopping experience

  • Enhance and personalise our marketing efforts, including SMS and email campaigns

  • Improve our website, products, and services

  • Track the effectiveness of our marketing campaigns through analytics

SMS & Email Marketing Communications By opting into SMS and email communications from Raez Body, you agree to receive messages about order updates, promotions, abandoned cart reminders, and exclusive offers. Standard message and data rates may apply for SMS. You can opt out of SMS by replying "STOP" to any message and unsubscribe from emails by clicking the “unsubscribe” link in any email.

Abandoned Cart Notifications If you add items to your cart but do not complete your purchase, we may send you reminder text messages and emails to encourage you to return and complete your order. You can opt out of these messages at any time by following the opt-out instructions provided.

Information Sharing and Disclosure We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, and managing our SMS and email marketing campaigns (e.g., Klaviyo).

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Location Tracking & Data Sharing If you enable location services on your device, we may collect and use your location data to:

  • Provide localised offers and promotions

  • Improve our targeted marketing campaigns

  • Enhance your shopping experience We do not share location data with third parties except as required for service operations or legal compliance.

Data Security We implement a variety of security measures to maintain the safety of your personal information, including:

  • Secure server environments

  • Encryption of sensitive data during transmission

  • Access controls to limit access to your personal information to only those employees and service providers who need it to perform their job functions

Your Rights You have the right to:

  • Access, update, or delete your personal information

  • Opt out of receiving marketing communications, including SMS messages and emails

  • Request a copy of the personal information we hold about you To exercise any of these rights, please contact us at info@raezbody.co.uk.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Raez Body
Email: info@raezbody.co.uk
Website: www.raezbody.co.uk

Thank you for trusting Raez Body with your personal information. We are committed to protecting your privacy and ensuring a safe and secure shopping experience.