Refund policy

Returns & Exchange Policy

At Raez Body, your satisfaction is our priority. We’re committed to delivering high-quality products and a seamless customer experience. Please review our returns and exchange policy carefully before making a purchase.

Eligibility for Returns & Exchanges

You may be eligible for a return or exchange in the following cases:

Wrong Item Received: You received a product that differs from what you ordered.
Item Arrived Damaged: Your item was visibly damaged upon delivery.

Conditions for Returns & Exchanges

To qualify for a return or exchange:

Items must be unused, unopened, and in original packaging.
You must contact us within 14 days of receiving your order.
All return or exchange requests must be submitted within 30 days of your purchase date.
Returns after 30 days will not be accepted.

How to Request a Return or Exchange

Email Us: Contact our customer care team at info@raezbody.co.uk with:
- Your order number
- A brief description of the issue
- Photos of the item (if damaged or incorrect)
Approval & Instructions: If eligible, our team will provide instructions on how to return your item.
Return the Item: Send it back in its original packaging to the address provided.
Exchange or Refund: Once we receive and inspect the return, we will issue a replacement or refund, based on your preference.

Important Notes

Returns will not be accepted for items that have been used or opened.
We cover return shipping costs only if the item is incorrect or damaged.
Please ensure your return is securely packaged to avoid damage in transit.
We reserve the right to deny refunds if the returned items do not meet our return criteria.